Shipping and return policies for Deer Thomas
- Shipping Info
-
All orders are shipped via NZ Post (New Zealand Post).
Shipping costs are provided for a total weight of <1kg (including packaging), which covers a standard order of one, (or several) of the items sold here. In the case of a large order, causing the package to weigh >1kg, an excess will be applied to the postage costs.
Regarding orders comprising of several items, if the total weight (including packaging) remains <1kg, the shipping costs are not cumulative, and will stay the same as that of a single item.
Shipping costs are based on the rates of NZ Post without options, and can therefore be revised if NZ Post modifies them.
I will ship products as soon as possible, but please bare in mind that we I have a job and a family.
Thank you!
With love,
DT
- Return Policy
-
You can’t return items purchased at deerthomas.bandcamp.com, except because of a manufacturing fault or because I sent an item in error; if so, just contact me.
These are following exceptions to my returns policy on clothing: I do not accept returned items that have clearly been worn and washed, or are soiled and dirty. I can't accept items back that, (in my opinion) have been deliberately damaged or have been subject to excessive wear and tear. All returned clothing items must be in an un-worn condition.
To return an item, please get in touch with me via e-mail and include your name, address, e-mail and the order number.
deer.rupe@gmail.com